Don't love it? Return it!
We want you to have the best experience possible. We know you're a mom, so our policy lasts a whole 45 days. If you can return your Mommy Wrap product within 45 days of purchase, we will return your money! If 45 days have gone by since your purchase, we are happy to offer you store credit in return for your item. We are moms too, so this just makes it easier on the both of us. If you don't love it and it's only been a couple of days, please keep it and try it some more. Check out our benefits and uses page to ensure you are getting the most use you can.
To be eligible for a return, your item must be unused and in the same condition that you received it. Non-returnable items includes gift cards.
To complete your return, we require a receipt or proof of purchase. Most of the time, we can look that up with an email you used for purchase.
Send your product to:
The Mommy Wrap LLC
5559 NW Barry Road, Suite 286
Kansas City, MO 64154
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send you a gift certificate for the same value of gift once we receive it back in our hands.
If you have received this product from a free giveaway, returns are not available. However, you may exchange the item for a different size as long as you pay shipping.
To return your product, you should mail your product to: 5559 NW Barry Road, Suite 286 Kansas City, MO 64154. Simply tape the box back up and write RETURN TO SENDER near the mailing slip. Do NOT cover the barcode.
Please include in the package or email firstname.lastname@example.org with the following information:
- Your first & last name
- Your email
- Your address
- Your phone number
*someone from the Mommy Wrap LLC will be in direct contact with you to ensure you receive the next desired item.
If the postage service will not accept RETURN TO SENDER, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you need a button replacement, don't hesitate to ask us. We will ship it for free. Just email email@example.com.